Delivery
Say which areas you deliver to, whether assembly is included, and what happens to the packaging.
If large pieces mean you need to ask about lifts, stairs and door widths, this is the place to say so.
Three steps
Order
Say what happens after an order is placed.
Preparation
Is it coming out of stock, or going into production?
Delivery and assembly
Who arrives, how long it takes, what happens to the packaging.
Returns
Your returns window, the condition you accept them in, and who pays the carriage go here. ⚠ The statutory right of withdrawal is separate and lives on its own page.